I. General Provisions for After-sales Service

Adhering to the principles of rapid response, clear responsibility and efficient resolution, we will follow up on customer issues throughout the process for products such as black talcum powder, calcined talcum powder, modified powder and plastic masterbatch to ensure stable cooperation.

 

Ii. After-sales Service Acceptance (Response within 0-24 hours

Customers have provided feedback through wechat, phone calls, and enterprise wechat regarding quality objections, non-compliant specifications, damaged packaging, logistics issues, and technical consultations on usage.

2. Customer Service/Sales registration: Product model, batch, quantity, problem description, on-site photos/videos, contact information.

3. A dedicated person will be assigned to contact within 24 hours to confirm the authenticity of the issue and the attribution of responsibility.

 

Iii. Problem Verification and Determination

Our responsibilities: failure to meet product standards, wrong shipment, shortage of goods, damaged packaging, powder moisture and caking, etc.

2. Not our responsibility: Improper storage by the customer, issues with the usage process, human damage, expiration of the shelf life, force majeure, etc.

3. In case of major quality issues, both parties may jointly take samples for inspection, and the results of the third-party test shall prevail.

 

Iv. Solution (Provide a solution within 72 hours)

1. Exchange: In case of quality issues, a qualified product will be reissued free of charge, and the round-trip shipping cost will be covered.

2. Restocking: Free restocking for out-of-stock or missing items.

3. Returns: For serious quality issues, returns and refunds can be processed, and we will cover the corresponding shipping costs.

4. Compensation: For minor deviations in indicators, negotiate for discount compensation and replenishment compensation.

5. Technical Support: For issues related to the use of powder/masterbatch, arrange technicians to provide formula and process guidance.

 

V. Execution and Follow-up

After both parties confirm the plan, the exchange/replenishment/refund will be completed within 3 to 7 working days.

2. Keep track of the logistics and shipping progress throughout the process and synchronize with customers.

3. After the problem is closed, visit the customer back to confirm that the problem has been solved.

 

Vi. After-sales Contraindications and Disclaimers

Quality objections raised within 3 days after the product is signed for receipt are valid. Failure to do so within the time limit will be regarded as acceptance.

2. Once put into production, mixed use or secondary processing, no returns or exchanges will be accepted.

3. We will not be held responsible for after-sales issues caused by improper storage, transportation or production processes by the customer.